Privacy Policy

We may collect information directly from you, from participating businesses, and automatically when you use our services.

Information you provide may include:

• Name
• Phone number
• Email address
• Business name
• Business contact details
• Loyalty program signup information
• Rewards activity
• Stamp or point activity
• Redemption history
• Staff account information
• Messages or support requests you send to us

Information collected through participating businesses may include:

• Customer loyalty activity
• Stamp additions
• Reward redemptions
• Store visit or transaction-related loyalty actions
• Staff notes related to loyalty activity

Information collected automatically may include:

• Device type
• Browser type
• IP address
• Pages viewed
• Referring website
• Approximate location based on device or browser information
• Date and time of visits
• Usage and analytics data

If a participating business requires age confirmation, we may collect a confirmation that you meet the required age. Loyal Loop does not sell vape, tobacco, nicotine, cannabis, alcohol, or other age-restricted products through the platform.

We use information to:

• Create and manage customer loyalty cards
• Allow customers to join rewards programs
• Let staff scan QR codes or search by phone number
• Add stamps, points, or rewards
• Redeem rewards
• Send loyalty card links, reward updates, and account notifications
• Provide customer support
• Manage business accounts
• Improve and secure the platform
• Detect fraud, abuse, or unauthorized activity
• Analyze platform performance
• Comply with legal obligations

If you provide your phone number or email, we may send service-related messages such as loyalty card links, reward updates, account notifications, staff invitations, or support messages.

Participating businesses may also use Loyal Loop to send loyalty-related updates if you have opted in or if permitted by applicable law.

You can opt out of promotional text messages or emails by following the unsubscribe instructions in the message or contacting us at hello@myloyalloop.com. Service-related messages may still be sent when necessary to operate your account or rewards card.

Loyal Loop may allow customers to save loyalty cards to Apple Wallet, Google Wallet, or similar digital wallet services through third-party providers.

When you add a loyalty card to a wallet, certain information may be shared with the wallet provider or device platform as necessary to create, update, and manage the pass. This may include your name, loyalty card ID, QR code or barcode data, stamp count, reward status, and participating business information.

Your use of Apple Wallet, Google Wallet, or any third-party wallet service is also subject to that provider's own terms and privacy policies.

We may share information with:

• Participating businesses whose rewards programs you join
• Staff or managers authorized by those businesses
• Service providers that help us operate the platform
• Email, SMS, analytics, hosting, database, authentication, and wallet pass providers
• Payment processors, if billing is enabled
• Legal authorities when required by law or to protect rights and safety
• Successors in connection with a merger, acquisition, financing, or sale of assets

We do not sell personal information as part of our core business model.

Loyal Loop provides tools for businesses to operate rewards programs. When you join a rewards program for a participating business, that business may access information related to your loyalty activity with that business.

Participating businesses are responsible for how they use customer information outside of Loyal Loop. If you have questions about a specific business's rewards program or reward terms, contact that business directly.

We may use cookies, local storage, analytics tools, and similar technologies to operate the site, remember preferences, understand usage, and improve the platform.

You can manage cookies through your browser settings. Some features may not work correctly if cookies or local storage are disabled.

We use reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as necessary to provide the services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Depending on your location and applicable law, you may have the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Opt out of certain communications
• Request information about how personal information is used or shared

To make a request, contact us at hello@myloyalloop.com.

Loyal Loop is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete it.

Some participating businesses may operate in age-restricted industries. Loyal Loop does not sell age-restricted products through the platform. If a business requires age confirmation, users may be asked to confirm they meet the applicable age requirement before joining that rewards program.

The platform may link to third-party websites or services, including wallet providers, payment processors, analytics providers, and participating business websites. We are not responsible for the privacy practices of third parties.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Updated" date.

If you have questions about this Privacy Policy, contact us at:

Loyal Loop
Website: myloyalloop.com
Email: hello@myloyalloop.com